which means it doesn't search the help documentation itself. It searches only the help topics themselves. The best way to find help with a particular topic is to search for a succinct key-word that describes it. For more tips, see the Search Tips subtopic under the Using the Help Window topic, which is the first topic in the Table of Contents.           Getting Help on the Web If you can't find the answer you need in Firefox's built-in help, the Web offers two types of resources you can try. The first is a collection of walkthroughs, Frequently Asked Questions (FAQs), and other documentation you can use to help yourself. The second is an online discussion forum where experienced Firefox users can usually walk you through the proper solution. I discuss both types of resources in the following sections. Finding help documents online Here are some of my favorite online resources: The MozillaZine Knowledge Base: Though not officially affiliated with the Mozilla Foundation, MozillaZine (http://www.mozillazine.org) is an excellent community news and support site. One of its best features is a so-called knowledge base, a community-edited and -maintained resource. The knowledge base contains a list of the most common trouble spots in Firefox (with solutions, of course!), a comprehensive Frequently Asked Questions (FAQs) page, and a bevy of tips and tricks. The knowledge base is available at http://kb.mozillazine.org/Mozilla_Firefox. An Introduction to Mozilla Firefox: A Web site called Open Source Articles offers a complete walkthrough of Firefox in a dozen different languages, complete with full-color screenshots. The walkthrough is available at http://opensourcearticles.com/introduction_to_firefox. The Official Firefox Support Site: The Mozilla Foundation maintains an official Firefox support page that contains useful links to external help sites (including the other two sites in this list), as well as some original content of its own. The official support page is available at http://www.mozilla.org/support/firefox. Using the support forums If you have a question that you can't solve yourself by examining Firefox's built-in help or the online resources I list in the preceding section, you can turn to the vibrant and growing Firefox user community for help. Before doing so, see the sidebar in this chapter, "A word on netiquette."   A word on netiquette The Firefox user community is comprised of Firefox's most advanced users and serves as an invaluable help resource. These users are not paid for their efforts, and it's important to show them the same respect they are showing you in trying to answer your question. Aside from normal conventions of etiquette, you should abide by some additional netiquette rules when seeking help in the community. Try not to ask a question that is already answered in Firefox's built-in help, in the online help sites, or most importantly, in the forums themselves. Forum helpers get many of the same questions again and again, and understandably get frustrated at having to answer repeatedly. Use the forum search feature to see whether your question has already been addressed. Many years and hundreds of