doesn't uncover it within ten minutes or so, don't feel bad about asking the forum users. If you do decide to create a new forum post with your question, make sure you create it in the right forum, which is the Mozilla Firefox Support forum under the User Support heading on MozillaZine. If you put your question in the wrong forum, users of that forum are going to be upset by the intrusion and will be less likely to help you or redirect you to the right place. Don't post your question multiple times. Because forum helpers are volunteering their free time, it might take a few days to get a response, though it usually doesn't. If you don't get a response, that probably just means the forum helpers don't know the answer; asking again isn't likely to help. Don't use all capital letters when posting your question. Doing so is the online equivalent of shouting, even if that was not your intent. Consider registering for a MozillaZine account, which takes just a minute or two, if you intend to return to the forums in the future. Although you can post to the support forums without a username, forum helpers are more likely to help when they can match a persona to a question. If you frequent the forums and follow these simple rules of netiquette, you'll quickly earn a positive reputation among forum helpers, and they'll be more willing to help you.   A Web site called MozillaZine serves as the online home of Firefox's user community. MozillaZine is not officially affiliated with the Mozilla Foundation and offers the latest Firefox news, a comprehensive knowledge base (as I mention in the preceding section), and a set of discussion forums where anyone can ask a Firefox question (like the one shown in Figure 13-3). If you've already checked the knowledge base and the other online resources I list in the preceding section, your best bet is to ask your question in the MozillaZine Mozilla Firefox Support forum. Figure 13-3: The support forum at MozillaZine is a great place to get your question answered by knowledgeable Firefox users. To get to the forum, go to http://forums.mozillazine.org and click Mozilla Firefox Support, the very first forum in the list. There, you can create a new discussion thread by clicking the Create New Topic link at the top of the screen. You don't need to create an account to post, although doing so might be a good idea, as I discuss in the sidebar, "A word on netiquette". I also discuss in that sidebar why you should search the forums for your question before posting. E-mailing Blake If you still can't find the answer you're looking for, please don't hesitate to e-mail me at blake@firefox.com. It takes me a little (okay, a lot of) time, but I do respond to every e-mail.           Part III: Outfoxing Hackers Chapter List Chapter 14: Clearing Your Tracks Chapter 15: Staying Safe Online   In this part